FAQ

1. What is the processing time for orders?
We aim to process all orders within 1-3 business days. Once your order is ready, you’ll receive a shipping confirmation email with tracking details.

2. How long does shipping take?

  • U.S. Orders: Typically, delivery takes 3-5 business days.
  • International Orders: Delivery generally takes 5-7 business days.

Please note that shipping times may vary due to factors outside of our control, such as customs delays or carrier disruptions.

3. What are the shipping costs?

  • Domestic • United States - $4.99
  • International - $6.99

4. How can I track my order?
Once your order has shipped, we’ll send you an email with a tracking link. Simply click the link to follow your package’s journey. If you have any issues with tracking, feel free to reach out to us.

5. What is your return policy?
We have a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving it. Please ensure the items are unused, in their original packaging, and have all tags attached. To start a return, email us at sales@oliverarch.com

6. Do you accept exchanges?
We do not offer exchanges. If you would like a different item, please follow our return process for a refund, and place a new order for the item you want.

7. How do I make a return?
To initiate a return:

  • Contact us at sales@oliverarch.com with your order number and reason for the return.
  • We’ll send you a return shipping label and instructions.
  • Once we receive and inspect the item, we’ll process your refund within 10 business days.

8. Will I have to pay customs or import duties?
For international orders, customs or import duties may apply depending on your country’s policies. These fees are the responsibility of the customer. We recommend checking with your local customs office for more details.

9. Can I cancel or modify my order?
We try to process orders quickly, so if you need to cancel or make a change, please contact us at sales@oliverarch.com as soon as possible. If your order has already shipped, you can follow our return process once you receive it.

10. How can I contact customer support?
We’re here to help! You can reach us via:

11. Do you have any special promotions?
We occasionally run promotions and discounts! Sign up for our emails to stay updated on the latest offers.